FAQ

FAQ2018-10-23T05:30:31+00:00

Please note that some questions have different answers, depending upon the city you are attending. This is our first year of The Inflatable Run, and we have made some changes to our event starting with our Los Angeles event on October 6th. If you are still unclear with a question and answer, feel free to email us at info@theinflatablerun.com

Is the price the same for kids?2018-05-16T17:57:58+00:00

The price for kids is a little bit less expensive than adults. You can see the pricing by looking at the pricing table on the city you are interested in.

Is the price the same for kids?
What is the ticketing fee?2018-07-25T16:58:32+00:00

With each registration, there is an online processing fee from the online ticketing platform of $4.99 per ticket .  We apologize for the inconvenience that it may cause, but we cannot eliminate it since a registration is required so we can have an accurate count of how many people will be at the event to ensure we have enough of everything needed, (i.e. Toilets, water, color, etc.) Please note that this fee also applies to free kids tickets.

 

 

What is the ticketing fee?
How do I resend my confirmation email with my ticket?2017-12-16T14:33:59+00:00

You can resend your confirmation email and ticket to yourself by visiting this link (https://www.theinflatablerun.com/edit-registration/)  logging in (you chose a password when you bought tickets) and clicking ‘resend confirmation’. Please contact us if you still are having a problem with your confirmation email and we’d be happy to help you.

How do I resend my confirmation email with my ticket?
What is in the VIP Package?2018-07-26T15:31:47+00:00

The vip package has a shirt, key lanyard, and silicon wristband. They can be purchased on event day at the souvenir shop!

 

 

 

What is in the VIP Package?
Is the race timed?2018-07-26T15:20:03+00:00

The race is not timed, especially since the course is broken up into 1 mile sections that you complete at your own leisure. The focus is on having fun, rather than times. If you would like to track your time though, we recommend downloading a running app such as Mapmyrun or Strava.

Is the race timed?
What charity does this event benefit?2018-07-25T17:35:19+00:00

Each event benefits Just Care More, a wonderful foundation that uplifts underserved children and teaches life lessons thru adventure sports and hobbies. You can learn more about them here: justcaremore.org

What charity does this event benefit?
What is pre-packet pickup?2018-08-24T15:04:08+00:00

Packet pickup is when you come on Friday to pickup your registration items, such as your runner bib, all activities pass etc. If you choose to pickup your registration items on Saturday, please note that there will be $5 fee per order. If you chose to have your items mailed to you, then you will not have to attend the pre-packet pickup.

What is pre-packet pickup?
1 (20%) 1 vote
How do I get $25 cash back with the referral program?2018-07-25T17:38:54+00:00

Once you buy tickets to The Inflatable Festival & Run, you will receive a unique link that, when shared, can get you up to $25 cash back! Learn more here: theinflatablerun.com/cash-back

 

How do I get $25 cash back with the referral program?
4.5 (90%) 2 votes
Do runners get a medal?2018-05-22T10:42:04+00:00

Starting on September 20th 2018, all participants who do the run will receive a medal!

Do runners get a medal?
When should I arrive?2018-08-24T15:00:13+00:00

You are able to stay at the Inflatable Festival & Run as long as you like, from doors open to doors close! This means that you can do the run at any time. Because we do not have a set ‘start’ time for the run, you can arrive whenever you would like, as long as you complete your run by the end of the event. Find your city here: theinflatablerun.com/events

When should I arrive?
Can I bring my child in a stroller?2018-07-25T16:51:36+00:00

Yes, you can absolutely bring your child in a stroller.

 

Can I bring my child in a stroller?
What is the ‘fastpass’ option?2018-07-25T16:46:58+00:00

If you would like to have the items that come with your registration mailed to you, this is what we call the “Fastpass” option . For $5 per ticket, you can have the items that come with your registration mailed to you. This way, you can avoid the line at the registration tent on event day and walk right into the festival. Please note that merchandise items will not be shipped, but will be available for pickup at the event.

 

What is the ‘fastpass’ option?
1 (20%) 1 vote
Is there a parking fee?2018-07-25T16:43:43+00:00

Parking is usually between $10-$20. Please refer to the city page you are interested in for this information. It will also state in your confirmation email!

 

Is there a parking fee?
Will there be souvenirs for sale?2018-07-25T16:42:07+00:00

Heck Yea! We will have a souvenir shop set up at the event, with a ton of awesome merchandise for you to purchase to remember your inflatable day! We accept card or cash.

 

Will there be souvenirs for sale?
Can I bring my dog to the event?2018-07-25T16:40:00+00:00

While we are absolute dog lovers (our dog has her own hashtag on instagram #FREEDOMSLIFE), any animals other than certified service animals will not be permitted in the event. 🙁

 

Can I bring my dog to the event?
What if it rains?2018-08-24T15:06:59+00:00

The Inflatable Festival & Run is a rain or shine event. While rain may be an inconvenience, we take every measure possible to ensure that all participants still have a fun and safe time. We recommend following the Facebook event page for your city [https://www.facebook.com/theinflatablerun/events] for the most up to date alerts. The safety of our participants is always our top priority. If conditions are unsuitable and unsafe, participants will be notified immediately and evacuated from the venue. We are constantly watching the weather closely during rainy events with local meteorologists to stay fully informed on current and future weather conditions.

What if it rains?
4 (80%) 4 votes
Will the event be cancelled if the weather is less than cooperative?2018-07-25T16:36:07+00:00

The Inflatable Festival & Run is a rain or shine event. While rain may be an inconvenience, we take every measure possible to ensure that all participants still have a fun and safe time. We recommend following the Facebook event page for your city [https://www.facebook.com/theinflatablerun/events] for the most up to date alerts. The safety of our participants is always our top priority. If conditions are unsuitable and unsafe, participants will be notified immediately and evacuated from the venue. We are constantly watching the weather closely during rainy events with local meteorologists to stay fully informed on current and future weather conditions.

 

 

Will the event be cancelled if the weather is less than cooperative?
1 (20%) 1 vote
How can I be a sponsor or vendor for this event?2018-07-25T16:27:22+00:00

If you would like to be a sponsor or vendor of The Inflatable Festival & Run, please contact us and we will get back to you shortly!

How can I be a sponsor or vendor for this event?
What is the minimum age to attend the event?2018-07-25T16:25:26+00:00

There is no minimum age to attend the event and participate in the run. Please note that while the course is family friendly, it is up to the parent to decide if a child is able to do an obstacle or attraction. If your child is an infant (under one years of age) , you do not need to register them.

What is the minimum age to attend the event?
4.5 (90%) 2 votes
Will there be food & drinks?2018-07-25T16:20:19+00:00

Each event will have food provided for you to purchase during your stay. Unfortunately, the events will not be serving alcoholic beverages due to the family-friendly nature of the event.

Will there be food & drinks?
3.7 (73.33%) 3 votes
Can I bring my own food/drinks?2018-07-25T16:18:26+00:00

Yes, you can bring your own food and drinks, with the exception of glass bottles and alcoholic drinks. We highly recommend bringing a water bottle to stay hydrated, which can be refilled at our water station.

Can I bring my own food/drinks?
5 (100%) 1 vote
Is there water at the event?2018-07-25T16:17:07+00:00

There will be two water stations available for people who are doing the run. One will be halfway on the course, and the second will be at the finish line in the festival area. But we do still encourage you to bring your own refillable water bottle to stay hydrated!

Is there water at the event?
5 (100%) 1 vote
Will there be a photographer taking photos?2018-07-25T16:13:46+00:00

All photos that are taken at our Events will be uploaded to the City Specific Facebook Pages! So check out our Facebook for updates and photos from events! https://www.facebook.com/theinflatablerun

Will there be a photographer taking photos?
5 (100%) 1 vote
Are there any coupons I can use before signing up?2018-07-25T16:11:47+00:00

You can contact us to find out if there are any deals/specials going on in your city!

Are there any coupons I can use before signing up?
How do I find the event day schedule for my city?2018-07-25T16:10:47+00:00

Each city has it’s own unique activities, attractions, and schedule of events. You can find this by visiting the page for your city, and clicking on the ‘schedule’ tab. Find your city here: theinflatablerun.com/events

 

How do I find the event day schedule for my city?
5 (100%) 1 vote
What is your refund policy?2018-11-01T11:41:53+00:00

Our refund policy may grant refunds in the case of any of the following circumstances: 1. medical emergencies, 2. death, and 3. military leave. Verification may be requested.

What is your refund policy?
5 (100%) 1 vote
Can I wear a costume?2018-07-25T16:06:57+00:00

Yes, of course! We encourage all our participants to have fun and dress up for our events! So dust off those halloween costumes sitting in the closet, and wear it to The Inflatable Festival & Run.

Can I wear a costume?
5 (100%) 1 vote
What do winners of the costume contest get?2018-07-25T15:57:58+00:00

We have many awesome prizes for people who win the costume contest. Prizes range from gift cards, store credit at our souvenir shop, free items, shirts, more laps on the obstacle course & more!

What do winners of the costume contest get?
5 (100%) 1 vote
How do I volunteer ?2018-08-24T15:01:18+00:00

To volunteer, please visit theinflatablerun.com/volunteer for more information.

How do I volunteer ?
5 (100%) 1 vote
When do I get the refund?2018-07-26T17:14:23+00:00

Refunds will be posted to your original form of payment 5-7 days after the event.

 

When do I get the refund?
How many friends do I have to refer to get a refund?2017-12-20T12:02:44+00:00

Get $10 back for 3-4 referrals, and $25 for 5 or more!

How many friends do I have to refer to get a refund?
5 (100%) 1 vote
Where is my referral rebate link?2017-12-20T12:02:32+00:00

You can retrieve your unique link in three place.

  1. The link will be on the confirmation page after you purchase your tickets
  2. The link will be in your confirmation email you receive after purchasing tickets. It is above the ‘Event Information’ section. It is bold and blue, you can’t miss it!
  3. If you can’t find your registration, you can resend your confirmation by visiting this link (https://www.theinflatablerun.com/edit-registration/)  logging in (you chose a password when you bought tickets) and clicking ‘resend confirmation’.
Where is my referral rebate link?
How do I refer my friend?2017-12-16T14:18:22+00:00

It’s easy, just make sure they click on your link and buy tickets directly from that link. You can share it via email, Facebook, twitter or any other way you’d like!

How do I refer my friend?
So… how does this cash back thing work?2017-12-20T12:03:27+00:00

When you buy tickets to the event, you receive a unique URL that is in your confirmation email above the ‘Event Information’ section. It is bold and blue, you can’t miss it! Share that link with your friends. Each time someone uses this referral link to buy tickets for the same event, the system counts one referral to that person. If three people use your referral link, you receive $10. After five people buy tickets, you will receive a $25 refund back!

So… how does this cash back thing work?
FAQ
1.4 (28.89%) 63 votes